What is ISDN?
Everything you need to know about ISDN before the 2025 switch-off As we approach the ISDN switch-off in the UK, slated for 2025, many people
Whether you‘re working from home or doing business across the globe, let Ocean Telecom create opportunities for multi-location meetings.
Naturally, there is plenty to consider when it comes to choosing your conference call service provider. It doesn’t have to be hard, though – let Ocean Telecom’s dedicated team talk you through the decision. Once you’re ready, we’ll come to fit your business phone systems as soon as it’s suitable for you. As part of our Ocean Talk package, we can give an unprecedented ability to create and manage conference calls.
Audio Conferencing can easily be configured to your specific requirements. Feature options include: the ability to set up any number type, bespoke welcome messages, host tracking and call recording.
For your peace of mind, a pin access system is in place, ensuring users are unable to join a conference call accidentally. Private conference IDs are also available for an additional level of security.
Conference Hosts are able to generate a separate PIN to ensure the call cannot begin without their attendance. This gives them full control of the meeting and is particularly useful when a call involves clients and third parties.
Upload a unique Welcome Audio and select the music you wish to play while callers wait for the conference to start. We offer a professionally recorded Welcome Audio service or a generic Welcome Audio as standard.
You can limit the number of callers that can dial into any one conference and limit the number of attempts on inputting the PIN.
Each Conference service can have multiple groups & PINs. You can set up one service with the same settings but issue out different PINs to different customers so they can all dial in through one memorable number.
For more secure calls, you can choose to have a Conference ID as well as the standard PIN. The 2nd level identifier is useful for business with strict security regulations or for confidential calls.
You can choose to only start a conference when the host has dialled in. This is useful when you are hosting a call which involves both a customer and supplier and you want to ensure you keep control of the conversation.
Our offices operate normal business hours, so call today and speak to our Maintenance and Support team. If you’d like us to call you back at a more convenient time, you can get in touch via our contact page or our solution finder, just let us know a time you’d like us to call and a number to dial.
It all starts with a phone call. Let us guide you through the process and we’ll get you started in no time.
Would you like to learn more about Ocean Telecom’s Ocean Talk and how we can help create a smooth audio conferencing experience?
Everything you need to know about ISDN before the 2025 switch-off As we approach the ISDN switch-off in the UK, slated for 2025, many people
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Listening to our clients, Ocean Telecom create enhanced ways of working to help businesses become more efficient, and provide their customers with a better experience. From initial consultation and design, through to on-going support, and dedicated account management, our committed experts are here to guide and help your business.
Our lengthy experience has taught us that there is no “one size fits all solution”, each business has its own challenges, and in turn needs the right solution. With a wide range of products and services from recognised, industry leading brands, Ocean Telecom provides tailor-made telecommunication solutions to meet the requirements of our clients, regardless of the size or type of their business.
We keep things simple, don’t cut corners, and always strive to achieve the very best results for our customers.
Based just outside Bury St Edmunds in Suffolk, Ocean Telecom not only offers quick local support throughout East Anglia, but, we are able to provide coverage anywhere in the UK, including Northern Ireland.
T: 01284 771 555
E: enquiries@oceantelecom.com
10 Woodside Business Park,
Thetford Road, Ingham, Suffolk, IP31 1NR
ADDITIONAL INFORMATION:
Fax Number: 01284 729868
Ocean Telecom Limited is registered in England
Company Registration Number – 4357811
The Registered Office Address – Ocean Telecom Limited, Eldo House, Kempson Way, Bury St Edmunds, Suffolk, IP32 7AR
CALL RECORDINGS
It has become common practice to record calls. Recording customer conversations allows organisations to assess customer satisfaction, train and develop staff, review call quality, and have access to a verbal record of what is said in the event of a subsequent complaint. It also means employees feel more protected knowing that any threatening behavior can be evidenced and acted upon where necessary.